Empirical testing of the theory of partial industrialisation in tourism

Businesses that are typically associated as belonging to ‘the tourist industry’ may find that tourists are only part of their business mix and may or may not strategically target tourists as a distinct segment. That is, businesses that serve tourists also serve non-tourists. As such, tourism is only ‘partially industrialised’. Despite being acknowledged three decades ago, only two empirical studies of tourism’s partial industrialisation exist in the field. The aim of this research is to examine partial industrialisation in tourism (PIIT) in the Australian inland city of Ballarat, Victoria. This research provides additional empirical evidence to support the theory of PIIT, and provides evidence to highlight that figures often used in industry to support tourism represent a considerable exaggeration of the situation.